Store Policy

Terms and Conditions

Customer Care

At Crowned Flowers, your satisfaction is our top priority. We're a boutique floral studio based in New York City, dedicated to creating elegant arrangements for weddings, celebrations, and everyday moments that deserve a little more beauty.

If you have questions about an order, need to make a last-minute change, or want guidance choosing the right arrangement for your occasion, our team is here to help. You can reach us through our Contact page, by phone, or by text if you've opted in to SMS updates. We aim to respond to all inquiries as quickly as possible, and same-day delivery orders are handled with priority care to make sure your flowers arrive fresh and on time.

Privacy Policy

Last Updated: August 26, 2026

Information We Collect

When you visit our website, place an order, or sign up for text alerts, we may collect the following information: your name, email address, mailing address, phone number, and payment information. We also automatically collect certain information about your device and how you interact with our site, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order status and delivery updates
Respond to your customer service inquiries
Send you text message updates if you have opted in (see our Terms and Conditions for SMS program details)
Improve our website and services
Comply with legal obligations

SMS/Text Messaging Privacy

If you opt in to receive text messages from Crowned Flowers, your mobile phone number and opt-in status will not be shared, sold, rented, or otherwise disclosed to third parties or affiliates for their marketing or promotional purposes. For full SMS program terms, message frequency, and opt-out instructions, see our Terms and Conditions.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Third-party vendors who help us operate our business (e.g., payment processors, delivery services)
Law enforcement or regulators when required by law

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Choices

You may opt out of promotional emails or text messages at any time. To opt out of texts, reply STOP to any message. To opt out of emails, use the unsubscribe link in any email we send you.

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy, contact us at (516) 888-5389.

Terms and Conditions

Last Updated: August 22, 2026

General Terms

By accessing and using crownedflowers.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

Products and Orders

All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion. Prices are subject to change without notice.

SMS/Text Messaging Program Terms

By opting in to receive text messages from Crowned Flowers, you agree to the following:

What you'll receive: Automated text messages related to order confirmations, delivery updates, and customer service communications regarding your orders with Crowned Flowers.
Message frequency: Message frequency varies based on your order activity.
Costs: Message and data rates may apply, depending on your mobile carrier plan.
Opt-out: You can cancel this SMS service at any time by texting "STOP." After you send "STOP," we will send you a final confirmation message, and you will receive no further messages.
Help: For assistance, text "HELP" or call us at (516) 888-5389.
Consent: Consenting to receive text messages is not a condition of any purchase. Your consent to receive SMS messages is given directly to Crowned Flowers and is used solely for the purposes described above. We do not share, sell, rent, or otherwise disclose your mobile opt-in information or phone number to third parties or affiliates for their marketing or promotional purposes.
Supported carriers: Carriers are not liable for delayed or undelivered messages. This program is available on most major US carriers.

Limitation of Liability

Crowned Flowers is not liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or SMS program.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Changes to These Terms

We may revise these Terms and Conditions at any time. Continued use of our site or SMS program after changes are posted constitutes acceptance of the revised terms.

For questions about these Terms, contact us at (516) 888-5389.

Wholesale Inquiries

Crowned Flowers partners with event planners, boutique retailers, and hospitality businesses looking for high-quality, reliable floral arrangements at wholesale pricing. Whether you're stocking a storefront, sourcing for a series of events, or building an ongoing partnership, we offer flexible order volumes and personalized service to fit your business needs.

To inquire about wholesale pricing, minimum order requirements, or delivery scheduling, please reach out through our Contact page with details about your business and typical order volume. Our team will follow up to discuss how we can support your floral needs.

Payment Methods

Credit / Debit Cards
Zelle
Cash
Bank Certified Checks

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Customer Care
Privacy Policy
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Wholesale Inquiries
Payment Methods

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Terms and Conditions

Last Updated: August 22, 2026

General Terms

By accessing and using crownedflowers.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

Products and Orders

All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion. Prices are subject to change without notice.

SMS/Text Messaging Program Terms

By opting in to receive text messages from Crowned Flowers, you agree to the following:

What you'll receive: Automated text messages related to order confirmations, delivery updates, and customer service communications regarding your orders with Crowned Flowers.
Message frequency: Message frequency varies based on your order activity.
Costs: Message and data rates may apply, depending on your mobile carrier plan.
Opt-out: You can cancel this SMS service at any time by texting "STOP." After you send "STOP," we will send you a final confirmation message, and you will receive no further messages.
Help: For assistance, text "HELP" or call us at (516) 888-5389.
Consent: Consenting to receive text messages is not a condition of any purchase. Your consent to receive SMS messages is given directly to Crowned Flowers and is used solely for the purposes described above. We do not share, sell, rent, or otherwise disclose your mobile opt-in information or phone number to third parties or affiliates for their marketing or promotional purposes.
Supported carriers: Carriers are not liable for delayed or undelivered messages. This program is available on most major US carriers.

Limitation of Liability

Crowned Flowers is not liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or SMS program.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Changes to These Terms

We may revise these Terms and Conditions at any time. Continued use of our site or SMS program after changes are posted constitutes acceptance of the revised terms.

For questions about these Terms, contact us at (516) 888-5389.

Payment Methods

Credit / Debit Cards
Zelle
Cash

Bank Certified Checks